Policies and Expectations

Policies and what to expect. 

Water and Power Supplies

When performing a detail at a residential location, I rely on the available electrical hookup using a standard 110v outlet, in addition to a standard water hookup. I supply my own hoses and electrical cords. I pride myself on utilizing electric power washers that are both safe for your vehicle's clear-coat and provide a noise-free alternative to gas power washers, ensuring a peaceful experience for all involved.

Extreme Case Details

In cases where a vehicle's condition is exceptionally dirty, such as if it is a work vehicle in a specifically messy trade or if it has been subjected to prolonged cigarette smoke or has not been cleaned in years or engaging in off-road activities, or if you have a pet who rides along and sheds a lot, additional time and materials are required to achieve a satisfactory result.

In order to ensure that I can provide the necessary level of service for these unique situations, I have instituted a 25% markup on the original cost of the desired package or service. This additional charge is intended to compensate for the additional time and materials required to properly clean the vehicle to my standards. I will notify you in advance if this markup applies to your situation before beginning my services. 

Vehicle Photos and Videos

In all settings, I prioritize the safety and satisfaction of my customers, utilizing only the highest quality equipment and materials to provide exceptional results. I believe in thorough documentation of the condition of the vehicles I service. As part of my meticulous approach, I take pictures and videos before and after performing my detailing services. This practice serves to capture a clear and accurate depiction of the initial state of the vehicle, as well as the work performed to enhance its appearance.

I document any preexisting damage to the vehicle, including dents, scratches, tears in fabric and heavy stains, through comprehensive photo and video documentation. This serves as an essential protective measure for my company, helping me to mitigate any potential liability that may arise in the unlikely event of a dispute. My commitment to transparency and accountability is reflected in my comprehensive documentation practices, which serve as a testament to my dedication to providing exceptional service and ensuring the satisfaction of my valued clients.

Communication and Expectations

At my detailing service, I hold myself to the highest standard and strive to deliver perfection with every job I undertake. However, I recognize that certain factors such as the age and condition of your vehicle may impact my ability to achieve an entirely like-new appearance.

Prior to each detail, I take into consideration any preexisting issues or areas that may present a challenge for restoration. Some examples of such issues may include extremely heavy staining of fabrics, deep clear coat scratches, paint transfer marks, baked on brake dust resulting in corrosion of the wheels and scuffing on plastic kick panels.

It is my policy to provide a transparent and honest assessment of the state of your vehicle and the areas that may require additional attention or may not be able to be fully restored to their original condition. In cases where issues are identified that may limit my ability to achieve a near perfect result, I will work closely with you to develop a customized plan that best meets your needs and expectations.